Log into your account and go to “Settings & Preferences”. Then enter your new password, repeat it, and save!
FAQ
My account
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Click “I FORGOT MY PASSWORD” on the login page. Fill in your username and you will receive a password reminder via email.
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Make sure you enter your username first, then your password. If you still can’t log in, please contact your account manager
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Contact your account manager to change your delivery address.
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If your account is blocked, it is usually because of an outstanding invoice. Log in your account and go to Pending Payments to make a payment. If you are up to date with payments, contact your account manager
Buying
Cart
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Products are automatically confirmed for your selected departure date after 15 minutes of them being placed in the basket. You have 15 minutes after adding an item to change your mind and remove from your shopping cart.
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Yes! If you are ordering for different events on the same departure date, you can make an order reference for each one. Your invoice will be itemized per order reference. Go to “Order references” in your account and click the +. Then make a reference for each event - eg “Wedding Sarah” “Wedding Lucy”. When you open a product in the webshop, select the order reference in the tab with the arrow
Delivery
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We work with “Departure days”. The departure day is the day your order leaves the Netherlands. Contact us to for your departures days.
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It depends where you are located. Contact your account manager to find out how long it takes for your order to be delivered after it departs from the Netherlands.
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The time your flowers arrive may vary, depending on the volume of deliveries we have on a particular day, and the transportation to your country. Contact your account manager for more specific information about a delivery.
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No, unfortunately we do not have this service available yet.
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Yes. Let your account manager know the spot where your flower boxes can be delivered. Somewhere safe and undercover/inside is best to protect the flowers from the elements!
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Depending on where you are based, your flowers may be delivered by one of our own Hoek drivers, or may be delivered via an external transport company who we have close links with.
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If you receive an item that is damaged or not in good condition, request a credit by uploading photos of the item to the Hoek Flowers app within 48 hours of receiving of the delivery.
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Request a credit through the Hoek flowers app. ( Appstore / Playstore ) You have 48 hours after receiving the delivery to submit credits requests. It’s important to upload a photo of all the items you request a credit for. If you request a credit for five stems, please include a photo of all five stems.
Reward program
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After you have completed an order with Hoek, you can become a member of Hoek Exclusive. Go to hoekexclusive.com, click “Sign up” and use your Hoek flowers client number, plus the email address associated with your flower buying account, to open your Hoek Exclusive account.
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No, it’s not possible to use your points to buy flowers- but you have access to the Hoek Exclusive shop where you can buy all kinds of goodies either for your shop or yourself!