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Account

We understand that sometimes you may encounter difficulties or have questions while using our platform, we're here to assist you every step of the way.

How to register

Interested in our assortment but don’t have an account yet? Visit our Registration page. From here it is pretty straight forward - fill in the required details and click on ‘Confirm’. Your account manager will contact you as soon as possible to give you your username and password login to buy on our web shop.

Register

Invoices

In the section Invoices, you can find all your past Hoek flowers invoices. Open your invoice in PDF to download it or print it right away.

Invoices

My login details do not work

Make sure you enter your username first, then your password. If you still can’t log in, please contact your account manager.

How do I make a payment?

You can pay with a debit card, credit card or bank transfer in pending payments through your account on the webshop.

How to login

Already have an account? Click on the login button in the header to fill in your username and password. Don’t forget to check the ‘remember me for next time’ button in order to save your details to your computer. This will automatically fill in your information next time you visit our shop!

Login

How do I get a username & password?

In the top corner on the right hand side you'll see a register button. When you click it you'll be redirected to our Register page. Fill out the form and one of our accountmanagers will contact you shortly.

Register

My account is blocked, what do I do?

If your account is blocked, it is usually because you've reached your credit terms. Log into your account and go to Pending Payments to make a payment. If you are up to date with payments, contact your account manager.

Pending payments

Forgot your password

Did you forget your password? No problem! Click "Forgot password" and we'll send a password reminder.

Forgot password

Forgot my username

Did you forget your username? No problem! Contact Hoek Support and they will help you right away.

How do I change my password?

Log in to your account and go to Settings. Enter your new password, and save it!

Settings

I have a problem with payments

You call Hoek Support and we will forward you to the correct department